This Product Warranty Policy explains the warranty coverage provided by Zhongshan SEEMAX Electrical Appliance Co., Ltd. for cooling fans and warming heaters supplied to our customers. SEEMAX guarantees that our products are free from defects in materials and workmanship under normal use conditions.
Under this Product Warranty Policy, the warranty period begins from the delivery date and remains valid for five years. During this time, SEEMAX may repair or replace defective products if the issue results from manufacturing or material faults.
Warranty Coverage
During the warranty period, SEEMAX will review reported product issues after receiving written notification from the customer. Once the issue is confirmed, SEEMAX may repair the product or replace the defective component at its discretion.
The Product Warranty Policy applies to defects caused by manufacturing errors or material failures during normal use. Our team aims to resolve product issues efficiently while maintaining long-term cooperation with distributors and partners.
Warranty Limitations
This warranty does not apply to problems caused by improper use, incorrect installation, or failure to follow the product instructions. In addition, normal wear and minor cosmetic issues that do not affect product performance are not covered under this warranty.
Customers should ensure that products are used according to the instructions provided with the equipment. Proper operation and maintenance help extend product life and reduce potential issues.
How to Make a Warranty Claim
To submit a warranty claim under this Product Warranty Policy, please contact SEEMAX with a detailed description of the product issue. Customers should provide photos or videos showing the defect, along with the product information and order details.
Our support team will review the information and provide further instructions. If necessary, customers may need to return the complete product or specific parts for inspection.
Returned products should be packaged carefully to avoid damage during transportation. Please note that returns are shipped at the customer’s risk, and SEEMAX is not responsible for damage or loss during transit.
Customer Support
If you have questions about this Product Warranty Policy, please contact our team at:
Email: sales28@seemax.com.cn
Address: B-4, No.13 Dongrui 3rd Road, Zhongshan, Guangdong, China 528415
More Information
To learn more about SEEMAX products and services, you may visit the following pages:
For general information about consumer warranty rights, you can also visit the official FTC Consumer Protection website .